Documents and (electronic) storage media are kept under lock and key or in a secure place. This applies particularly to sensitive data concerning customers, employees, or trade secrets. Access to computers by third parties is prevented by regular password changes. Except for operational purposes, it is not permitted to make transcripts or copies of data files. Employees are not authorized to access information unless it is relevant to their own activities. The confidentiality of postal correspondence and telecommunications is also assured.
All files and records, including electronic copies, are efficiently organized so that they can be readily accessed by a deputizing colleague. Accordingly, all employees must ensure that their files are complete, clearly laid out, and easy to follow.
As a result of these rules and measures, there were no reports of warranted complaints regarding possible violations of customer privacy or the loss of customer data in the reporting period.