Glossary

Area:
The Wincor Nixdorf Group is divided into country groups known as "Areas."

AMT:
Active Management Technology for Intel processors. This function permits remote maintenance and therefore avoids or reduces the need for engineer call-outs.

Banking segment:
The segment within Wincor Nixdorf dealing with the development, production, and sale of hardware, software, and services for banks.

Employers' Liability Insurance Association:
In Germany, employers' liability insurance associations provide statutory accident insurance cover for private-sector companies and their employees. The role of employers' liability insurance associations is to prevent workplace accidents and work-related illness and to rehabilitate those affected who are covered by insurance policies.

CHP – combined heat and power plant:
A plant that generates both electrical energy and heat. The simultaneous use of mechanical energy and of the resulting heat makes CHP plants particularly efficient.

Carbon footprint:
The carbon footprint of a product tells us the volume of greenhouse gas emissions (e.g., CO2) it creates over its entire life cycle.  

Supply chain management:
This term refers to the ongoing steps taken across a range of business units to adapt tasks, measures, and activities, for example, to modified strategies, structures, or processes within an organization.

CINEO:
Product name for the new family of cash systems marketed by Wincor Nixdorf, comprising ATMs, cash recycling systems, automated teller safes, and transaction terminals.

Cloud computing
Cloud computing makes it possible to access IT infrastructures and resources (storage, computing power, or application software) via the internet.

Competence center:
Central control bodies within the Wincor Nixdorf Group with active remits for the environment and health and safety in the workplace as well as social issues and employee healthcare. As central control bodies, the Competence Centers' role is to make ongoing improvements in our efforts to achieve sustainability.

Compliance:
The act of observing statutory requirements and voluntary codes within an organization.

Compliance management system:
The term "compliance management system" (CMS) refers to the entire body of measures and processes put in place within a company to ensure compliance.

Corporate governance:
Responsible management and control of a company based on the principle of creating value over the long term.

Digitalization:
This refers to the process of converting analog to digital data. One advantage is that data can be made available and accessible at all times.

Energy audit:
A statutory requirement imposed by the EU Directive 2012/27/EU. Energy audits are an important method of both increasing energy efficiency and reducing energy costs. They take the form of an on-site energy consultation with a suitably qualified auditor.

EEG surcharge:
The EEG surcharge is the difference between the costs incurred when generating power from renewable sources and the revenue obtained from that power. The difference is payable by electricity consumers in the form of a surcharge.

eServices platform:
The technological platform used to connect with customer systems for the purpose of remote monitoring. It is designed to ensure the efficient management of service processes, e.g., in the case of software rollouts, and provides customers with performance reports and an overview of the operating status of their systems.

Field replaceable units (FRU):
FRUs are items of hardware that can be extended or replaced on site quickly and easily by an engineer. Under certain circumstances, FRUs can even be replaced during operation.

ISO – International Organization for Standardization:
The organization's role is to develop international standards (e.g., ISO 9001 – requirements of a quality management system) within a global framework. Its goals are to facilitate the exchange of international goods and services, and to promote mutual cooperation in the field of scientific, technological, and economic activity.

Idle mode:
This term is used to describe the operating status of a component in which it is ready for operation but not actually carrying out its main function(s). This status can be deactivated through a manual or automatic signal.

Global Reporting Initiative (GRI):
A not-for-profit organization that draws up standards (GRI Guidelines) as a basis for preparing sustainability reports. Its prime objectives are to promote transparency and improve the comparability of such reports.

Hotspots:
Within the context of our product life-cycle analyses, this term refers to the areas that show the greatest potential for improvement.

Management commitment:
The Group's commitment to sustainable business practices.

Product life-cycle:
The typical phases in the life of a product from the original concept through to its discontinuation (production, use and recycling/disposal).

LTIFR
LTIFR = Lost Time Injury Frequency Rate: This indicator measures a company's lost-time injury frequency rate as a result of workplace accidents, multiplied by 1,000,000 hours worked: number of lost-time injuries (LTI) x 1,000,000 hours worked. LTIs are workplace accidents that have led to at least one day off work.

Net promoter score:
Based on a survey, this is the likelihood of a customer recommending a given company, product, or service. Indirectly the net promoter score also measures customer satisfaction and customer loyalty.

OHSAS 18001 – Occupational Health and Safety Assessment Series:
This is the name given to an internationally recognized workplace safety management system whose goal is to prevent workplace accidents and to protect the role of employees at work.

Officer:
Within the Group, the person responsible for a particular area, i.e., country group.

PET:
Acronym for polyethylenterephthalate, a thermoplastic material from the polyester family. It has many different applications and is used, for example, to make plastic bottles (PET bottles), foil, and textile fibers.

ProCash series:
Product line of ATMs that are sold primarily in the emerging markets.

Professional Services:
The provision of highly skilled services for corporate customers. At Wincor Nixdorf, they include consulting activities and integration services. These encompass all services required for the implementation of a solution.

Retail segment:
The segment within Wincor Nixdorf dealing with the development, production, and sale of hardware, software, and services for retail companies.

Roadshow:
A series of company presentations organized by an issuer at various locations for the purpose of promoting an investment in the company.

Self-service systems:
Devices that allow consumers or bank customers to perform and manage certain transactions themselves without the help of service personnel such as bank clerks or shop assistants. Examples of self-service systems are ATMs, self-service checkouts, or kiosk terminals.

Software solutions:
A software solution refers to software that has been tailored to the individual requirements of a customer; it can consist of one or several software modules and is integrated within a customer environment.

Solid State Disk:
A storage device, with no moving parts, that can be used in the same way as a hard disk. Solid state disks (SSD) can withstand greater shocks, read data very quickly, and access data extremely rapidly.

Standby:
This term is used to describe the operating status of a component in which it is not ready for operation. This status can be changed through a manual or automatic signal, although a certain amount of time is required in order to start up the component and for it to be initialized by the system.

Sustainability Steering Board:
A decision-making body at Wincor Nixdorf that makes decisions on sustainability issues. In addition to the Board of Directors and other central business areas, the Sustainability Steering Board includes representatives from Production and the Field Service Organization (customer service unit made up of service engineers). The Sustainability Steering Board establishes the Group's general strategic guidelines on sustainability issues and the corresponding Group objectives.

Supply chain management:
The development and management of logistical flows of goods spanning the Group's different business areas. This term covers the various units (e.g., production, distribution, and transport) that together provide the framework for a company's supplies.

Telepresence:
This term describes the sensation of being physically present in a remote environment. A wide range of techniques are used to break down the geographical separation between individuals. These methods create the sensation of being present in the same room and of communicating directly with one another.

Total cost of ownership (TCO):
The term TCO is often used for IT systems. It measures the total costs of a product from procurement through to decommissioning. As an indicator, it can help to identify and respond to any hidden costs as well as known cost factors before making an investment decision.