A key requirement of customers is to guarantee high availability (up-time) of their systems and solutions. Wincor Nixdorf meets this requirement with an extensive range of services along the value chain.

Improving Availability.
We monitor customer systems around the world 24 hours a day via online links from our 21 customer centers. We offer traditional maintenance, remote fault rectification, software and network management and safeguard the security of our customers’ IT networks. In many countries, we are near our customers with technicians and supply over one million spare parts per year worldwide from our distribution (logistics) centers spread around the globe. Banks are outsourcing the entire operation of their ATM networks, servers and PCs to us. In so doing, they are entrusting us with their cash management processes, making us responsible for processes they regard as non-core activities. In turn, we reduce their costs and improve the availability of their systems. Our highly modern “eServices Platform” enables complex service processes to be conducted with greater efficiency and speed. All systems are interconnected, including those that provide the service from Wincor Nixdorf and its partners as well as the customer’s systems equipment and applications in the head office locations and the branches and stores. Within this electronically connected systems environment, customer equipment faults can be detected and classified automatically. Following this process, our response is automatically initiated and the required service function, such as the Customer Care Center (service desk), spare parts logistics or service technicians are implemented.