Company terminology.

Banking (Segment):

Development, production, logistics, marketing and sales of self-service and automated solutions and other products, together with software solutions and services for Wincor Nixdorf´s banking customers.

Business Process Monitoring Center:

System for checking operating statuses within ATM networks.

Cash Management:

Managing the flows of cash within a store or bank branch.

Cash Recycling System:

A cash system which counterfeit-checks deposited cash and then uses it for withdrawals.

Cash Systems:

Cash systems include equipment and systems for dispensing or depositing cash as well as combined cash recycling systems for self-service and serviced teller/cashier use.

Category Management:

A method for optimizing product ranges and pricing, enabling manufacturers and retailers to respond more quickly to trends and plan their logistics more efficiently.

CCDM, Cash/Check Deposit Module:

Modules automating the process of accepting and identifying banknotes and checks.

Checkout Systems:

Systems, made up of hardware and software, used for the process of scanning and payment of goods in retail outlets.

Distribution Channels:

Distribution channels (or sometimes, sales channels) are the various channels of communication open to customers. Offering products and services through a number of different distribution channels is often referred to as multichannel distribution (see also Multichannel).

Electronic Funds Transfer (EFT):

Electronic handling of cashless card payments.

Electronic Point-of-Sale System (ePOS):

ePOS systems refer to all types of point of sale systems functioning on an electronic basis.

Embedded Software:

The term for a software program which runs inside technical equipment but is almost completely unnoticeable to the user.

EMV:

EMV describes a specification for payment cards equipped with processor chips and for the associated chip card equipment (ePOS systems and ATMs). The letters EMV stand for the three companies which developed the standard: Europay, MasterCard and VISA.

End User Help Desk:

(see Service Desk).

Enterprise Resource Planning (ERP):

The management task of scheduling resources available within an enterprise as efficiently as possible for business processes and activities. The ERP process is often supported by complex ERP systems (software).

Front-office Automation:

Automation of counter processes (teller processes) within a bank branch, e.g. migrating cash withdrawals to automated teller machines.

Integrations Software Program:

Software, which links dispersed processes or data to one another.

Intelligent Deposit:

Solutions, consisting of hardware and software, which automate the process of taking in and processing items such as bottles (reverse vending systems) or cash (CCDM).

ISO - Independent Sales Organization:

Provider (other than a bank) of ATM services at off-premises locations such as supermarkets, etc.

Kiosk Terminals:

Computer-supported, network-compatible information and interactive systems, with which mostly transient and often unidentified users download multimedia information or execute transactions (usually while standing) in a relatively short period of time. The applications are controlled primarily through intuitive and easy-to-use touch screens. Sound cards, card scanners, (ticket) printers, motion sensors or scent cartridges can be integrated into the kiosk systems as additional components and used to upgrade their range of use.

Middleware:

Middleware is the term used for software which acts as a go-between between two software programs, i.e. between applications running on self-service systems and applications running on back-office systems.

Multichannel:

The multichannel principle allows transactions executed using various distribution or sales channels, such as counter, Internet or ATM transactions, to be settled and managed through a single standard system (hardware, operating system software, applications, users, installation and maintenance phases).

Multifunctional Terminal:

Devices that, unlike monofunctional devices, have more than one function, e.g. multifunctional cash systems, which permit not only cash withdrawals but also cash deposits.

Multivendor:

Under the multivendor principle, the products of one supplier can be combined with the products of another supplier, or the products of a third-party supplier that are already installed in a customer’s system may be integrated into a specific software architecture. Multivendor software, hardware and service can be viewed as separate items.

Net-centric Software:

In the case of applications designed around this principle, the entire software required to run equipment is no longer installed on the client systems, ATMs or ePOS systems, but rather on a central server.

Off-premises Provider:

Provider of ATM services in third-party locations such as supermarkets, etc.

Open System Architectures:

Systems of distributed hardware and software modules with standard interfaces or standard software components, which allow the products of one supplier to be combined with the products of another supplier.

Outdoor Payment Terminal (OPT):

A self-service system located right next to the petrol/gas pump allowing customers to conduct the payment process themselves.

Outsourcing:

Refers to delegating operational functions and duties to outside suppliers.

PC Clients:

PCs connected to servers on a network. Applications may be installed on the PCs or the servers.

Programmable ePOS-System:

Programmable electronic point-of-sale system.

Radio Frequency Identification (RFID):

Unlike a barcode, RFID technology is a wireless communication technology that communicates using radio signals and could one day replace the barcode. The information stored on transponders is emitted through radio signals and then read using special decoders. The retail industry expects this new technology to produce great cost-cutting benefits in logistics and IT solutions, particularly in application areas such as ePOS (checkout), store management, inventory, inventory tracking (out of stock), article surveillance and company resource management.

Remote Monitoring:

Monitoring of customer's terminals from a remote location.

Retail (Segment):

Development, production, logistics, marketing and sale of hardware products, together with software solutions and other services for Wincor Nixdorf’s retail customers.

Rollout:

Process of implementing new technologies, products or applications; in other words, the launch for final use and consumption. Alternatively, it can also mean large-scale installation projects (in this case, for example, of ePOS systems or ATMs) in branch offices or stores under a stipulated project timetable.

Self-checkout:

This checkout procedure is executed at the checkout counter without any cashier. The customer scans the products and pays for them at the machine using cash or a debit or credit card. The customer performs the scanning and payment procedure himself. The goal here is to achieve a higher level of customer satisfaction and a reduction in processing costs.

Self-service Products:

Equipment or devices which permit consumers or bank customers to execute transactions without the assistance of service or sales personnel or banking staff. Self-service products are, for example, ATMs, self-checkout systems or kiosk terminals.

Service Desk:

The central point of contact for everyday matters between service providers and users, including fault reporting and placing of service instructions.

Software Solutions:

This phrase generally refers to a software solution, which was tailored to a customer’s individual needs, consists of one or more software products, and is integrated into the customer’s environment. The package is capable of supporting and/or steering complete processes.

TCO, Total Cost of Ownership:

The total costs of a product or service, including all direct and indirect costs (incl. resultant consequential costs).

Financial Terms.

Amortization:

Amortization of tangible fixed assets and amortization of commercial patents and similar rights/items plus licenses to such rights.

Carve-out:

The demerger of one or more business units from a company, group of companies or a group corporation. The retail and banking business was demerged from Siemens Group on October 1, 1999.

EBITDA:

Profit before interest, taxes and amortization of goodwill, product know-how and tangible assets and licenses.

Net Debt:

Miscellaneous securities plus cash in hand and at bank (incl. checks), minus bank liabilities.

Net Profit for the Period:

Annual profit after taxes following deduction of the element of profit attributable to minority shareholders outside the Group.

Net Profit for the Period (excl. Carve-out):

Net profit for the period after adding back in amortization of product know-how identified as part of the carve-out and also after adjusting for the amount of deferred tax benefit produced by such amortization.

Operating Profit (EBITA):

Profit before interest, taxes and amortization of goodwill and product know-how. Wincor Nixdorf uses EBITA as an indicator of the underlying profitability of its core retail and banking businesses.

R&D Expenses:

Expenses on research and development activities.

Working Capital:

Working capital is defined as inventories plus trade receivables, less trade payables, less prepayments received and deferred income.