Key role for Wincor Nixdorf
“The in-store ATM project has been a major success for Bank of Ireland with very positive feedback from retailers, customers and the broader community on this initiative. Wincor Nixdorf has been a very strong partner in this project and has delivered high-quality solutions and services to us and our customers,“ says Ger Moffatt, Head of ATM Strategy at Bank of Ireland.
With its outsourcing decision, Bank of Ireland became the first major client of Wincor Nixdorf’s outsourcing business unit, which was launched more than two years ago. In addition to installing, operating and maintaining self-service systems, the unit can manage data centers and networks, and also provide support with cash and transaction operations, as well as back-office processes.
Ger Moffatt, Head of ATM
Strategy at the Bank of Ireland.
In the U.K., Bank of Ireland has turned to Wincor Nixdorf to install 1,000 ATMs for the Royal Mail Group over the next four years. Of these new installations, 700 will be “through the wall", or facing the street, and the remaining 300 inside. "This is a very exciting opportunity for Bank or Ireland and we look forward to successfully transporting our winning business model to the U.K. Once again Wincor Nixdorf will be key partner in this venture,“ says Moffatt.
The ATM network will be fully installed, managed and maintained by Wincor Nixdorf. The German IT specialist will also provide a hotline and daily network monitoring services. All terminals are connected dually, one link is to the bank server for authorizing transactions and another is to Wincor Nixdorf for monitoring purposes.
“Bank of Ireland wants to focus on its business goals and customer relationships while trusting Wincor Nixdorf with the operational activities,” says Walsh. The project, which is already in six pilot locations, less than six months after the business was secured, is one of several steps Bank of Ireland is taking in expanding its business scope and footprint together with Wincor Nixdorf.
Outsourcing.
A move that has been standard practice in industry for some time is now also gaining popularity in the finance sector: Financial institutions are shifting responsibility for their IT processes to specialist service providers. The key drivers of this development are toughening competition, growing cost pressure and banks’ increasing focus on sales and, with it, on their customers. Another decisive factor is that ever growing process complexity requires suitably advanced levels of expertise.
Increasingly, banks are outsourcing responsibility for operating their self-service business processes to Wincor Nixdorf, since they no longer regard operation of self-service systems as one of their core competencies. This also applies to the operation of servers and PCs, data and voice networks.
Standardizing systems and processes enables the outsourcing institutions to achieve major cost reductions, optimal system availability and greater flexibility for the utilization of resources. At the same time, it allows them to move to new technologies and thus to grow their innovation potential.