Intensive Support from A to Z
Restructuring Branch Operations.
In the banking industry, the discount and Internet banks are putting traditional banks under growing pressure. Another competitive factor is the rising equality of costs for banking services internationally. Financial institutions see an ever-growing need to restructure their branch operations and separate their standard banking business from their high-margin support and consulting (Glossary) services. They see opportunities to offer customers value-added services and, at the same time, relieve them of routine banking tasks that are not part of their core business. Cash cycle management (Glossary) and payment processing solutions are especially helpful in increasing process efficiency in standard banking operations. According to the report “Guide to Financial Institutions 2008,” nine out of ten banks in Germany are investing in process standardization.
One approach to such standardization is to transfer defined tasks or even outsource entire processes to external service providers. Experts estimate that the outsourcing (Glossary) needs of banks will grow above average as they seek higher cost efficiency. This development will be driven by increased cost pressure, greater efforts to reduce their real net output ratio and growing trust in services delivered by external providers.
For us, Outsourcing means taking over not only operation of the IT infrastructure but also the technical and operational processing of transactions at ATM or POS (Glossary) terminals.
Support for Store Openings in China. Expansion with Wincor Nixdorf. Best Buy, a global consumer electronics retailer, relies on Wincor Nixdorf’s “New Store Opening Solution” for its new store expansion in China. The solution includes consulting services and the installation of complete information and communications infrastructure required for new store openings. As general contractor, Wincor Nixdorf coordinates all services, allowing Best Buy employees to concentrate on the store openings.
All Services from One Source. In 2007 the U.S. retail giant, which employs more than 150,000 people worldwide and operates more than 1,000 stores, opened its first store in Shanghai. Within just four months, Wincor Nixdorf supported the opening of seven additional stores in Beijing and Shanghai with more than 80 POS systems. The IT solutions provider managed the entire project, implementing the IP telephone and wireless LAN systems as well as the installation of IT systems and POS scanners. The company will take over all IT services following the store openings.
