We strive to provide solutions that are extremely reliable. Achieving this goal means not only ensuring the outstanding quality of the hardware, software and services we develop and supply, but also maximizing availability levels and the back-up security features of our solutions within the end-to-end chain of services provided by our clients to their own.
To consolidate our position as a global service partner, we have established a comprehensive portfolio of product-related services (Glossary) . The technical foundation that allows us to control and deliver our entire service portfolio is the “eServices Platform,” which links our customers’ systems to our own service resources and forms a crucial element of our remote systems monitoring and control operations. It is responsible for automatically detecting orders and any disruption to customer systems, initiating the necessary action and resolving the issue according to a standardized procedure.
We monitor customer systems around the world, 24 hours a day, via online links from our customer care centers. We offer conventional maintenance/repair and online fault rectification as well as software and network management, in addition to safeguarding the security of customer IT networks. With over 3,500 service specialists, we are in close proximity to our international customers and supply over 1 million spare parts per year worldwide from our distribution centers around the globe.
