Striving for Optimum Stability and Back-up Security.
Sustained Research and Development have made Wincor Nixdorf a leading innovator in many fields. For us, however, that is not enough. We also want our solutions to be extremely reliable. Our products stand out on account of the superb levels of availability and back-up security they provide, allowing our customers in turn to offer maximum dependability to their customers. For Wincor Nixdorf, outstanding hardware, software and service stability is a given.
And yet, good is never considered good enough. For this reason, we are firmly committed to improving the reliability of our hardware even further. Each new product development, including individual components and modules, is based on the latest technology. One vital aspect of all our product and solution concepts is a focus on enhancing their fail-safe characteristics. As we acquire new expertise, we incorporate it constantly into our own manufacturing processes and into the processes of our suppliers and partners. As a next step, it is then integrated into previously installed systems.
With regard to software, reliability depends crucially on the stability of the respective applications. From the outset, our development processes are deliberately structured in a way that allows us to identify potential implementation difficulties in the customer’s environment and eliminate them at this early stage. Before final installation and integration, we test the software in an environment matching the conditions that will be in place at the customer’s site. We look for any weak spots and rectify them accordingly. We also provide fast, ongoing support after installation to ensure continued smooth operation.
To ensure that our customers can rely on the hardware and software we supply, we have developed specific concepts to avoid system downtime. Thanks to the eServices platform developed by Wincor Nixdorf, potential faults can be identified in advance and fixed remotely during operation. In the event that a system does fail, our highly qualified technical staff are on hand to solve the problem without delay.
We are so confident of the quality, stability and reliability of our products that we can offer to take over complete responsibility for a customer’s entire IT infrastructure, subject to clearly defined parameters. By using the most innovative technology, we can guarantee the maximum availability of our solutions to the end user.
Our portfolio of Professional Services (Glossary) is also geared towards providing the greatest possible level of system reliability. The more effective and robust the design of our customers’ processes, for example, the more stable they will be, thus offering greater end-to-end availability. We can help to bring this about through our targeted process and branch consulting (Glossary) services, all of which are based on our wide-ranging industry know-how.
