|
Key Performance Indicators: Banking Segment (Glossary) . |
€m | ||
|
|
08/09 |
07/08 |
Change |
|
Net sales |
1,532 |
1,547 |
–1% |
|
EBITA (Glossary) |
145 |
162 |
–10% |
|
EBITA margin (%) |
9.5 |
10.5 |
–1.0 |
Reducing Costs and Regaining Confidence.
Retail banks throughout the world strive to optimize their processes as a means of reducing their costs and simplifying transactions for their customers. At the same time, they are keen to strengthen their sales performance and regain the confidence lost during the financial crisis by intensifying their efforts in the area of customer communications.
IT Solutions for all Sales Channels.
Wincor Nixdorf helps banks to achieve their goals through its portfolio of specific solutions geared towards their self-service, branch, Internet and mobile banking sales channels. Each element of these channels is controlled using a software platform that ensures consistent data handling through the centralized management of processes and terminals. This means that customers can withdraw cash from an ATM anywhere and at any time, check their account balances at the transaction terminal and order transfers by cell phone. Equally, a bank can use the platform to provide information that is tailored to individual customers.
Improving Customer Advice through Automation.
One of Wincor Nixdorf’s core competencies lies in automating processes and migrating them to a self-service basis, freeing up the bank’s staff to focus on advising customers. The optimization of cash handling is also becoming increasingly important. In this area, as well as systems that automate handling processes, we offer software and service packages for the intelligent control of cash flows. In order to protect systems and applications against criminal attack – a key issue for our retail banking customers – we have developed a portfolio that can provide total branch security monitoring. We offer a range of services that specifically enhance the availability and cost structure of all systems and applications, from installation, maintenance and repair to Managed Services (Glossary) and Outsourcing (Glossary) .
For more details, please see chapter Banking.
Slight Fall in Net Sales.
A total of 68% of Wincor Nixdorf’s net sales are derived from the Banking segment. The financial and economic crisis triggered a decline in capital investment among retail banks all over the world alongside an associated downturn in ATM sales that Wincor Nixdorf was unable to escape. In turn, this reduced our economies of scale and increased pressure on our profit margin. On a more positive note, there was an improvement in sales of complete solutions and Software/Services.
For more details, please see chapter Banking Segment.
