Clarity of communication generates trust, heightens transparency and acts as a vehicle for the transfer of knowledge. For this reason, we strive to communicate openly, both within and outside the organization.

Internally, we strive to provide employees swiftly with detailed information about important business developments. To achieve this, we make use of a range of subject-specific media such as specials and newsletters, each of which covers a number of specially selected issues in some detail. We have also expanded our Group-wide intranet and established specific communications platforms for our growing number of subsidiaries in other countries.

To maintain communications with the public, we use a wide range of information channels at the national and international level. We publish in online and offline media, supply information to journalists worldwide and ensure that we are actively represented at trade fairs and seminars. Our external communications are also targeted at the capital markets, with which we maintain regular contact (see also the section entitled Stock).

We continue to improve our website as a means of enhancing communications with the whole spectrum of interested parties.

We make full use of our global sales organization to conduct a dialog with customers. In addition, we hold special business events, aimed at promoting an ongoing exchange of information and experiences, and numerous events such as the international “Wincor World” trade fair, our “International Management Seminar” and the international “Retail Banking Conference,” which is run in collaboration with the internationally renowned German financial journal Börsen-Zeitung. These and other events have become an established part of our customer communication activities.