Managing IT Operations and Branch Processes
is targeted by Nordea.
98% Availability.
Nordea, Finland’s largest bank, has recognized the benefits of Managed Services (Glossary) . The bank, which is also one of the leading financial institutions in Scandinavia, has more than 350 branches in Finland and 1,300 across the group. The search for a comprehensive service solution for its IT operations, which included upgrading hardware and software for self-service payments, led the company to Wincor Nixdorf. Under a five-year contract with an option to extend for an additional two years, we have taken over the operation of systems at 400 sites in the form of a Managed SST (Self-Service Terminal) offer. The sites are connected online to our "eServices Platform" and monitored remotely. We have also taken over software management and coordinate the work of service technicians from our customer care center. The goal is to increase system availability by one-third and to ensure 98% availability through service-level agreements. As a targeted side effect of the outsourced payment processes and self-service devices, Nordea employees are now relieved of routine tasks and can spend more time consulting (Glossary) customers. Just as important, the bank has lowered its operating costs.
for outsourcing in the
European self-service
industry within the next
5 years.
In addition to Managed Services, Wincor Nixdorf can take over customers’ IT operations, including self-service systems (Glossary) . As part of a growing trend, this offer involves the complete outsourcing (Glossary) of key services such as IT and process management. The self-service industry in Europe, particularly France, the Netherlands, the U.K. and Scandinavia, is projected to grow 8.7% within the next five years, according to the PAC Outsourcing Study.
The region already is a huge outsourcing market, accounting for 93.8% of all outsourcing activities worldwide in 2008. While the focus is on banking, the outsourcing of business processes in the retail sector is expected to grow 8%. These growth rates are hardly astonishing given the huge customer benefits. By outsourcing complex, non-core processes, retailers and financial institutions are able to concentrate on their core business more intensively. And by cooperating with internationally leading specialists in the banking and payments industry, they can quickly introduce new products and services and secure a leading technology position – all of which can strengthen their competitive position.
30 Million Transactions.
The Co-operative Bank in the U.K. operates 2,250 ATMs as part of its branch network, in addition to offering telephone and Internet banking services. Two years ago, the bank outsourced the complete operation of its ATMs, including maintenance, monitoring and cash management to Wincor Nixdorf UK. One of the biggest challenges Wincor Nixdorf faced was the project timeline. Within 14 months Wincor Nixdorf implemented and commenced operation of the brand-new transaction solution, processing 30 million transactions per month. As a result of this technology and service support investment, the Co-operative Bank has achieved significant improvements in both transactions and network availability. Wincor Nixdorf’s Transaction Processing solution has proven business benefits and can offer up to 99.999% system availability.
Wincor Nixdorf’s banking customers and consumers benefit from Managed Services, even if they are not aware of it. End-users benefit from higher system availability, more personal time with bank consultants and enhanced services. All this results in a swifter implementation of processes and IT innovation.
Wincor Nixdorf offers comprehensive solutions (Glossary) for both Managed Services (Glossary) and Outsourcing. The largely standardized modules can be easily and individually combined to meet customers’ specific requirements. For monitoring and operating self-service terminals in the banking sector, we offer our Managed SST. In the retail sector, our Managed POS (Glossary) for checkout and self-service systems offer the best possible compromise between optimal availability and low operating costs, as well as intelligent management. With Managed Total Branch, we are positioned as a service partner with a range of packages for the entire life cycle of a branch, from installation and operation to refurbishment and even closure of a branch. With Managed Cash, we focus on the customer’s cash management operations, including the ordering process and operational responsibility as well as control and management of cash in transit (CiT) services.
As part of our Outsourcing offer, we can take over the operation of an IT infrastructure step by step, as well as the technical and operative processing of ATM and POS transactions. This includes the complete operation of self-service networks, including the control and monitoring of the cash cycle as well as the entire ICT infrastructure.
