Managing IT Operations and Branch Processes

Using the Range of Options.

The scope of IT continues to expand in the banking and retail industries. By 2012, more than 11,000 new supermarkets will emerge in Central and Eastern Europe, with different formats ranging from discounters to service stations, representing a growth of 79%, according to “Planet Retail, Global Channel Strategies 2008.” POS (Glossary)  terminals are now advanced systems that offer a range of functionalities almost unimaginable just a few years ago. And they can benefit from new technologies such as Wi-Fi, RFID (radio frequency identification) and smart cards, which offer still further possibilities. Retailers need to keep abreast of these developments and integrate them into their competitive customer-centric strategies.

While establishing sales channels (Glossary)  and differentiation qualities are essential tasks for retailers and banks, implementing the corresponding IT strategies and, in particular, managing the IT operations are not. These tasks are best handled by competent and experienced service providers of Managed Services (Glossary)  like Wincor Nixdorf. Managed Services are clearly structured, standardized packages. They include system monitoring and optimized support for self-service terminals as well as the entire operation of a customer’s self-service infrastructure.