We strive to provide solutions (Glossary)  that are extremely reliable. Achieving this goal means not only assuring the outstanding quality of the hardware, software and services we develop and supply, but also maximizing availability levels and the back-up security features of our solutions within the end-to-end chain of services provided by our clients to their own customers.

To consolidate our position as a global service partner, we have established a comprehensive portfolio of product-related services (Glossary) . The technical foundation that allows us to control and deliver our entire service (Glossary)  portfolio is the “eServices Platform.” Both our customers’ systems and our own service resources are linked to this platform, which is a crucial component of our remote systems monitoring and control operations. It is responsible for automatically detecting any orders and disruption to customer systems, ordering the necessary action and resolving the issue according to a standardized procedure.

We monitor customer systems around the world, 24 hours a day, via online links from our 29 customer care centers. We offer conventional maintenance/repair and online fault rectification as well as software and network management, in addition to safeguarding the security of customer IT networks. Our teams of more than 3,500 technicians are located in a host of different countries, thus guaranteeing the very best in customer service. What is more, we supply over 1 million spare parts per year worldwide from our distribution centers around the globe.