Automating the Checkout Zone
Scanning, Printing, Paying.
One example is the use of mobile shopping devices. Shoppers can use these devices to scan merchandise and keep track of the total amount of goods in their shopping cart. After completing their shopping, they receive a printout of the amount, which they can pay at a staffed POS (Glossary) or at a self-service payment terminal. In another scenario, consumers shop as they normally do but pay at a self-service POS. There they scan the merchandise themselves, including fruit and vegetables, which they weigh themselves, and pay at the same system. A control weigh scale monitors whether all products have been properly registered and paid.
For convenient shopping, we offer mobile systems, with which shoppers can scan products themselves, pay conveniently and control their receipt in peace.Daily shopping is made easier with our self-checkout systems because customers can control the speed of the checkout process and are guaranteed privacy when paying.
Self-checkout: Customer-friendly and Efficient.
For some time now, Belgium’s leading retailer Delhaize has been offering customers the option of using mobile scanning in its 76 stores. Last year, the company commissioned Wincor Nixdorf consultants to develop a method for identifying combination possibilities between mobile scanning systems and traditional checkouts with other self-service technologies. Their recommendation was to be entirely independent of local factors such as shopping basket values and customer traffic. The findings resulted into a decision to have – in addition to the mobile scanners – payment terminals at which customers using the scanners can also pay for their purchases themselves. Self-checkout systems (Glossary) were installed for customers with smaller shopping baskets. With this concept, Delhaize has shown that a focus on the customer and on operating efficiency can go hand in hand.
Indeed, automated checkout scenarios are now becoming reality, including those offering support in the form of stationary or mobile administrative systems. The numbers of deployed automated payment systems speak for themselves: Today, the installed base of these systems in Europe is 6,100 and 53,000 worldwide. By 2012, the number in Europe is expected to climb to 60,000 and more than 234,000 worldwide, representing a yearly growth rate of 69% and 44%, respectively.