Our development processes are shaped by the demands of our customers throughout the world and by advances in technology. Banks and retailers are faced with almost identical challenges: globalization, increasing competition and growing pressure on costs. The demands they make on their IT systems are correspondingly high, and there is a constant drive to optimize processes and procedures. Wincor Nixdorf supports this development through innovative hardware, software and IT services that allow users to simulate and manage increasingly complex procedures and business processes.

When it comes to the future development of our portfolio, our focus lies on the sales and service processes of banks and retailers’ branch operations. To this end, we aim to increase the number of components and solutions that allow customers to simulate these processes.

Customers as Partners in Innovation.
We are aware that we can only remain attractive to customers if we ensure that our products and services are capable of modifying their processes in a way that adds value. For this reason, we strive to collaborate with them as closely as possible. Our aim is to involve and retain them as partners in our joint development. This step is fundamental in order to create a form of ongoing development that responds to their business needs.

For us, innovation is not merely a case of updating technology; it includes developing new models and concepts on behalf of and in collaboration with customers. These could, for example, take the form of higher-value services, such as outsourcing (Glossary) , whereby we assume responsibility for specific areas that do not form part of customers’ core business activities. One key extension to our modular Outsourcing portfolio involves our taking over responsibility from banks and retailers for processing transactions between terminals and the bank host. Another example of our comprehensive service package is our New Store Opening concept, which aims to facilitate the entry of global retailers into new markets by providing them with a complete information and communications infrastructure that is ready for operation and integrated into the Group’s overall system landscape. We have also made further improvements to our Professional Services portfolio, which covers integration and implementation services and is delivered by our dedicated consulting firms.

The close relationship we have with our customers around the globe remains a key factor in our success and has led to the growth of our solution and integration network as part of our regional expansion strategy. By drawing on the resources distributed across our Solution Competence Centers, we can adapt our standard portfolio more quickly to meet the local needs of customers and, at the same time, translate lower costs into a tangible competitive advantage for our own company.

By adapting our established base technologies, we have increasingly been able to transfer our knowledge into other areas of activity. For example, we have modified the solutions in our standard portfolio for use by postal operators in their counter and self-service environments. An example of how existing products can be modified and applied to other sectors is the casino industry, where self-service systems (Glossary)  can be used to pay out winnings.

We also benefit from the fact that banks and retailers are meeting the challenges of the future by adopting processes that, from a technological perspective, are increasingly similar. This convergence opens up many opportunities in a wide range of areas. We can, for example, make profitable use of our technological know-how in the field of self-service, cash deposit and recycling solutions and net-centric software architectures.

Another key demand of customers is for systems that are highly reliable and provide excellent support for their information and communications infrastructure throughout the entire product life cycle. In response to these demands, we have made further improvements to our Managed Services (Glossary)  portfolio.

Our research and development activities are geared, within well-defined guidelines, toward a number of key areas of innovation, with a view to making continuous improvements in customer processes.