In recent years, we have considerably expanded our portfolio of hardware, software and services in order to increase our share in the value chain as part of the optimization of our customers’ business processes.

At the heart of this strategy are high-end services that require a particular level of know-how, wide-ranging experience and a considerable degree of reliability. We expect demand for this type of service to increase in the next few years.

We want to expand our portfolio of activities such as Managed Services (Glossary) , Outsourcing (Glossary)  and Professional Services. We will target these services within areas in which we can identify attractive potential for further growth.

Managed Services and Outsourcing.
These services are intended to broaden our range of global branch solutions for retail banks and retailers. The added value to our customers lies in our taking over some or all of those functions which do not form part of their core business.

Our aim here is, primarily, to ensure the best possible and most efficient operation of the bank’s or retail company’s branch IT infrastructure. We offer Managed Services, a standardized operating concept that can be implemented rapidly and smoothly, or we can provide support for ongoing process transformation in the form of an outsourcing project, where we assume responsibility for the running of the entire branch-related IT infrastructure.

Professional Services help customers to address, more quickly and successfully, issues associated with the continual change to their business processes using new IT infrastructures. Professional services include consulting, IT integration and adaptation as well as staff training. We regard this field as a potentially attractive growth area for the Group.