• Innovation strongly driven by customer needs and technical progress
• Steady focus on consumer service and business streamlining
• Wincor Nixdorf increasingly supports customers’ entire process chains
• Trend toward cross-sector convergence solutions
• Improved security network links
• Customers inspired by optimization of IT services processes
• Successful cooperation between global production sites

Our development processes are defined essentially by our customers’ requirements and the advancement of technology. Our key customer groups – banks and retailers – are faced with almost identical challenges in terms of globalization, increasing competition and ever-growing cost pressures. As a result, the demands they make on their own IT systems are equally high. There is an ongoing drive to streamline processes and procedures in both sectors. Wincor Nixdorf supports this development through innovative products, solutions and IT services that manage not only individual business processes but, increasingly, entire process chains as well. More and more, banks and retailers are responding to future demands by implementing processes that are becoming increasingly similar in the type of technology they use. This process of convergence presents us with tremendous opportunities in a number of different fields, drawing on our technological strengths in areas such as self-service, cash deposit and recycling solutions as well as in the field of net-centric software architectures. System availability is another of our customers’ major requirements. With a view to increasing availability rates and, at the same time, optimizing our own processes, we have made further improvements in serviceability, enabling, for instance, our solutions to be maintained and supported faster and more efficiently.

Our innovation strategy is geared at all times to the business processes of our customers. Our fundamental approach to research and development is to focus, within defined limits, on a number of specific areas with potential for innovation. The results are then used to ensure the continuous improvement of customer processes.