The key requirement of customers is the guaranteed high availability (up-time) of their systems and solutions. Wincor Nixdorf’s portfolio within this area is all-embracing, designed to meet customer needs with an extensive range of services spanning the entire value chain.

We monitor customer systems around the world 24 hours a day via online links from our 26 customer centers. We offer traditional maintenance, remote fault rectification as well as software and network management and safeguard the security of our customers’ IT networks. Our technicians are stationed in close proximity to our customers in 26 countries. What is more, we supply over one million spare parts per year worldwide from our logistics centers spread around the globe.

Banks are outsourcing the entire operation of their ATM networks, servers and PCs to us. In so doing, they are entrusting us with their cash management processes, assigning to us the task of managing processes they regard as non-core activities. In turn, we are able to reduce their costs and improve the availability of their systems.

Our state-of-the-art “eServices Platform” enables complex service processes to be conducted with greater efficiency and speed. All systems are interconnected, including those that provide key services from Wincor Nixdorf and its partners as well as the customer’s equipment and applications at head office locations, branches and stores. Within this electronically connected systems environment, equipment errors can be detected and classified automatically. Following this process, our response is initiated automatically, and the required service functions, such as the Customer Care Center (service desk), spare parts logistics or service technicians are alerted accordingly.