Wincor Nixdorf Group (“Wincor Nixdorf” or the “Group”) is one of the leading global providers of IT solutions for retail banking and the retail sector. Our head office and much of our production are based in Germany. At the same time, Wincor Nixdorf is a truly international organization. Our overseas business has grown consistently in recent years and now accounts for about 70% of our net sales. The Group is represented in more than 90 countries. In 34 of these, we have our own subsidiaries. Key production sites are located in Paderborn, Singapore and Shanghai. Our comprehensive services and sales network allows us to manage our operations in the major overseas markets efficiently and successfully.

Our products and solutions are geared toward optimizing the business processes of our customers in the branch networks of the banking and retail sectors. Within this context, one of our prime objectives is to offer customers best-in-class solutions irrespective of where they are located around the globe. Our product portfolio comprises hardware, software, consultancy and IT services. The main focus of our products is on reducing the costs and complexity of business processes and providing the best possible service. At the same time, we ensure that our products can be easily integrated into the existing IT and data structures of the target company as a whole.

We view our greatest strength in being able to offer networked solutions that cover entire business processes. We combine hardware, software and IT services to meet the specific requirements of our customers. Successful examples of this approach are our Cash Management system (for branch-based cash handling), IT Enterprise Management (for optimization of IT management and control) and a range of security solutions to meet branch IT requirements. Our efforts do not stop there, however. On request, we can also take over responsibility for the operation of customers’ IT processes on the basis of an outsourcing agreement. In doing so, we assume responsibility for processes that are beyond the scope of a bank’s core business. The key benefits of this approach are that we are able to create more flexible cost structures, streamline capital expenditure by providing state-of-the-art solutions in line with technological advance and further enhance the level of system availability.

The expertise we gain from our core business in the banking and retail sectors can be extended to our activities in other sectors. Our customer base now includes lottery companies, service station operators and restaurant chains, as well as postal and logistics companies with extensive branch networks.

Further information on our competitive position and our key sales markets can be found in the sections on “Strategy, Targets and Value Management at Wincor Nixdorf” and “Regional Performance”.

Within the retail banking sector, Wincor Nixdorf provides a wide range of services that include branch restructuring, process automation and migrating customer-related business processes to self-service systems, such as ATMs, information and transaction terminals and statement printers. We can provide software that will operate not just our own self-service systems but also those of other manufacturers (multivendor capability). We have also developed a net-centric software solution (ProClassic/Enterprise) that combines self-service systems with other sales channels such as the Internet or telephone banking on a single platform allowing the banks to standardize customer service across all their sales channels.

Wincor Nixdorf’s innovations in the retail sector include hardware and software solutions for branch automation such as self-checkout, electronic shelf labeling and reverse vending machines, as well as electronic point-of-sale (ePOS) systems with the required sales software. Our products also focus on the integration of branch systems into the retailer’s overall IT infrastructure. This integration involves providing solutions that can manage and control the logistics chain (supply & demand) and optimize the value chain, while ensuring that the services offered by the branch are aligned with customer requirements (ECR = Efficient Consumer Response). In some countries, Wincor Nixdorf is also involved in the IT and Business Consulting field with an emphasis on SAP.

So that banks and retailers can concentrate fully on their operating business, Wincor Nixdorf offers a comprehensive service portfolio to ensure the availability of systems over the entire product life cycle. The support we offer ranges from telephone helplines to on-site service management and global spare-parts logistics.