New game, new application, no problem.
“From the start, IT experts at Grupo Selco made it clear they needed a flexible application, which could be changed quickly, to run on a reliable terminal,” says Robert Sira, Account Manager for Wincor Nixdorf Venezuela. “The lottery rules in the country change quickly and the company must quickly adapt.”

Not only that, the group also wanted to be in a position to develop new software applications that generate additional revenue and have a free hand in implementing them. “The flexibility of the Xion/M allows us to easily integrate new devices, such as screens, printers and speakers, which are required for new applications,” says Rosangel Coutinho, IT & Administration VP at Grupo Selco. “New applications will help us obtain more benefits from our system.”

Grupo Selco is the first company in Venezuela to implement a centralized online lottery system. The system is completely auditable by the state sponsors and tax authorities. It is also highly secure, thanks to the QNX operating system, integrated firewall and centralized downloads.

Luckily, Wincor Nixdorf is locally present.
Support was another key for selecting Wincor Nixdorf. “We value the company’s support provided through its local operating center in Venezuela,” says Coutinho. “The center is a big plus.”

Wincor Nixdorf’s ability to offer local technical support is absolutely essential to Grupo Selco’s operations. The lottery operator relies on service level agreements with aggressive response times to keep its huge network of Xion/M terminals installed across the country up and running. Wincor Nixdorf’s local consulting group has also supported Grupo Selco from the start of the project, helping, for instance, with the customization of the Application Reference System (RAS) supplied by the German IT company’s development center.