More customer satisfaction.
Delivered fully automatically.
“The thrust of our new branch design program is to achieve higher customer satisfaction by offering banking services 24 hours a day, 7 days a week, 365 days a year and by reducing time-consuming queues,” says Mario Giordani, Application Service Division Manager at Banca Intesa. “Self-service technology allows customers to handle many of their basic banking tasks on their own, such as cash withdrawals, statement printouts and payments, and – equally important – to perform all these tasks whenever they like.”

“Customers entering a branch with their own card are identified and have immediate access to services,” says Giordani. “In this way, we reduce queues, and thanks to an extensive use of self-service terminals for deposit transactions, our staff is free to offer greater service. For customers unfamiliar with the self-service terminals, our ‘greeter’ helps them get started.”