Giuseppe Galleri,
Account Manager, Wincor Nixdorf.
Commitment rises with chase to catch up.
From 0 to 100 in twelve weeks! For Giuseppe Galleri, Wincor Nixdorf’s Account Manager for Banca Intesa, the starting situation can be explained very quickly: “We had absolutely no familiarity with the customer’s software environment.” But that changed completely within three months. “The team worked around the clock, testing software and processes, regardless of hours and often even family commitments,” Mr. Galleri remembers. Now the project is moving into its next phase at the bank. The goal is to improve both customer loyalty and the system’s design by expanding the software, and to make new functions – such as advertising – available at the ATM.
- Customer: Banca Intesa
- History: established in 1998 following the integration of Banco Cariploand Banco Ambrosiano Veneto, with Banca Commerciale Italiana joining in 1999 | Market position: ranked first in Italy in several categories with more than € 280 billion in assets
- Business area: banking, investments and finance services for consumers and businesses
- Operations: serves approximately 13.8 million customers through a network of around 4,400 branches in Italy and abroad