Banca Intesa, one of Italy’s largest banking groups, is delivering what its busy customers increasingly seek: more around-the-clock, flexible service.

After being established through the merger of Banco Ambrosiano Veneto and Cariplo in 1998 and expanding later with the integration of Banca Commerciale Italiana, the bank has embarked on a program to redesign its branch operations. The goal: to create a banking environment where customers can easily and conveniently manage their banking tasks with new state-of-the-art self-service systems and where services at the counter are shifted “from teller to seller” in a move to offer greater consulting support.