2,000 ATMs need to run smoothly.
Following an intensive definition of the project, ABN AMRO was convinced of Wincor Nixdorf’s outsourcing capabilities. In the summer of 2005, it awarded a contract to take over and operate its more than 2,000 ATMs and other self-service terminals in the Netherlands. At the heart of the service contract is cash cycle management, which involves providing cash to self-service terminals and the bank branches. Wincor Nixdorf serves as prime contractor and trusted partner for the contract.

Optimal availability.
Among the most important tasks of the project are the monitoring and controlling of the systems over the network, upgrading software and early detecting and resolving of problems. As such, Wincor Nixdorf is not only able to ensure an optimal supply of cash but also prevent – remotely – costly trips by local support staff to correct faults.

Responsibility for the cash cycle management also includes planning necessary cash levels and monitoring them online as well as filling ATMs and providing cash to branch offices. All these measures are aimed at reducing costs. Transport cash is being performed under the management role of Wincor Nixdorf.

Less is more: Concentration on the core business.
ABN AMRO expects to gain more efficiency from its decision to outsource its ATM and other self-service terminal activities in the Netherlands. Not only that, by transferring cash cycle management to Wincor Nixdorf, the Netherlands’ largest business bank has finally freed itself of tasks that are not part of its core business. As a result, it can provide more customer service. The contract, on the other hand, allows Wincor Nixdorf, as a provider of outsourcing services, to establish itself in the area of cash cycle management.

Needless to say, the outsourcing task is challenging, even for a specialist with years of experience, especially when considering ABN AMRO’s enormous terminal park: 1,500 mono- and multifunctional ATM’s from various vendors in nearly 600 locations, with roughly one third of them outside of branches. In addition, the bank operates more than 1,700 self-service systems, nearly 1,100 of which are chip card terminals. Approximately 120 million transactions are processed yearly by the ATMs. Not surprisingly, reliability is an absolute must.

“We are now able to guarantee our customers a very high level of device availability in a very cost-efficient way,” says ABN AMRO manager Frans Woelders. “This availability covers not only hardware and software but also cash; itcan only be guaranteed in this combination by Wincor Nixdorf.”