Outsourcing at its best: Wincor Nixdorf
takes over cash cycle management for ABN AMRO.
ABN AMRO had been planning for some time to concen trate on its core competencies. In fact, the Dutch bank had already set its goals: to offer better service, improve quality and reduce costs. As to “how” to achieve these goals, the bank and Wincor Nixdorf reviewed all supporting functions.
Frans Woelders,
Executive Vice President
Services Operations,ABN AMRO.
Before making any decisions, ABN AMRO believed a comprehensive review of the situation was essential to ensure that if the bank opted to outsource certain tasks, then it should do so only from a position of strength. “ABN AMRO didn’t want to deal with the topic if it meant solving a problem as is the case with many outsourcing decisions,” says Frans Woelders , Executive Vice President of Services Operations at ABN AMRO in the Netherlands. The ultimate goal was to improve all business processes in the long term and consequently further improve client satisfaction.
Potential areas of improvement. Areas where ABN AMRO saw opportunities for improvement were self-service and cash supply, especially the per service costs associated with transporting money securely, system availability, staff relief and cash levels in Automated Teller Machines (ATMs). All these areas seem predestined for outsourcing.
The decision in favor of Wincor Nixdorf was no coincidence. Both the bank and German IT company have maintained business relations for years. Wincor Nixdorf is a key software supplier and recently impressed the bank with the successful conversion from mono- to multifunctional ATMs. These previous dealings helped establish a trustful basis for the two partners to embark on a new project.