With our highly modern new worldwide standard “eServices platform” we put everything in place to make the data you need flow as quickly as possible and ensure complex service processes are conducted with greater speed and efficiency.

To do this, all the systems involved are connected together online – our service and maintenance systems, those of our partners and customer equipment and applications to be maintained in stores, branches and central departments. Within this family of systems, for example, all faults on customer systems can be recorded and classified automatically, the activities we need to undertake can be initiated automatically and the required service functions such as the Customer Care Center (service desk), spare parts logistics and service technicians brought into play in a coordinated manner.