How do you judge our Cash Cycle Management concept?

Wincor Nixdorf’s Cash Cycle Management concept allows cash cassettes to be filled and emptied in the back office area and enables a swift exchange between the individual cash points. As such, system downtime is reduced and system availability increased. The experiences we made with the system during the pilot phase have been very positive. We’re eager to see how the new Cash Cycle Management Solution performs in the field. Credit Suisse is convinced that this solution will allow branch processes to be designed more effectively and ATM operating costs to be reduced significantly.

What sort of role could the solution play in your cash cycle? Do you see opportunities where Wincor Nixdorf’s new solution could be a big help?

As for cash management, we view each ATM today as a stand-alone system. That means that each ATM operates with its own designated cash cassette. This isn’t cost efficient and doesn’t make optimal use of time. These are areas where we believe we can benefit enormously from Wincor Nixdorf’s new solutions. As I said before, ATM downtime during cash cassette filling and emptying can be significantly reduced through a swift exchange of cassettes between the various systems, resulting in noticeably higher system availability for customers and freeing cash service staff to provide more targeted customer support.

Why does Credit Suisse like to participate in pilot projects like this one?

We have a long tradition of innovation. We generate added value for our customers by using new standards like this one and by deploying integrated solutions. In this context, we view Wincor Nixdorf’s Cash Cycle Management technology as an innovative solution that allows us to establish new standards.

And how does Wincor Nixdorf’s new Cash Cycle Management Solution fit into your Branch Excellence concept?

With the new generation of ATMs, we are able to integrate the cash cycle technology into our branch concept very quickly, since no huge process changes are necessary. Filling and empting the cash cassettes can be done in the back office, resulting in a faster exchange of cassettes in ATMs. Cash service personnel require only a brief training, which takes place with the installation of each new system. We view the introduction of an integrated Cash Cycle Management system as a further
step in our efforts to establish highly efficient cash management operations in our branch operations.