Services

Services

For nearly five decades, Wincor Nixdorf's German engineering has set us apart from the competition, allowing us to build state-of-the-art hardware and software solutions for retail and financial services.

Today, Wincor Nixdorf is building a powerful service capability to follow our advanced technology into the field. This deployment is being supported by the emerging Wincor Nixdorf eServices Platform®, a global dispatching and coordinating system that ensures that service resources are efficiently directed to meet each client's unique need.

When Wincor Nixdorf technology is installed in your facility, our highly skilled team of service technicians is there to ensure a flawless installation and ongoing maintenance.

In the last year, we dramatically increased the size of our in-house U.S. service team, and we continue to grow at a rapid rate. Our service team members include some of the world's most highly-trained technicians who are not only experts in servicing Wincor Nixdorf products but can also service multi-vendor platforms. Current service clients include some of America's top performing banks.

Wincor Nixdorf administers a stock of more than 950,000 banking and retail spare parts from approximately 350 different manufacturers.


Wincor Nixdorf offers a flexible approach to the client's First and Second Line Maintenance requirements which sets us apart from the competition. By taking such a customer-centric approach, it allows us to design the Service Level Agreement (SLA) to fit the client's unique needs, including a range of service plans with guaranteed response/resolution times.

And, when it comes to replenishing your certified supplies and replacement parts for Wincor Nixdorf point-of-sale products, ATMs and self-service cash solutions, you can count on us.