Service is the arena in which Wincor Nixdorf truly rises above the competition. Our four-pronged Unlimited Services Approach focuses on Cost Reduction, Process Optimization, Innovation, and Globalization. We continually strive to set the bar higher by offering an exhaustive array of services to retailers in the U.S. and worldwide. Our services portfolio includes:
Outsourcing Services - Self-Service Channel Management, Transaction Processing, IT Services
Our comprehensive Outsourcing Portfolio includes both back office infrastructure operations (server, networks and clients) and retail POS transaction processing. The whole end-to-end cash cycle can be monitored and controlled, providing you with high resource availability, increased revenues and profits, and greater customer satisfaction.
Managed Services - Managed Total Branch, Managed Cash, Managed SST/POS
Our Managed Services Portfolio supports all of your hardware systems and software applications and assumes responsibility for all processes. One advantage to this maintenance approach is the ability to respond quickly to market changes with timely, innovative upgrades. Your cash monitoring, replenishment and deplenishment processes can also be provided by us.
Product Related Services - Product Lifecycle Solutions, Product Support
We service both our own and competing third-party products. We were pioneers in the development of multi-vendor software solutions, and we are the leaders in number of multi-vendor deployments worldwide. Our range of services includes preventative maintenance, repairs, parts replacement, a round-the-clock service desk, consumables replenishment and refurbishment and disposal of used systems.
With our extensive range of services, we are committed to:
- Guaranteeing high availability of your systems
- Reducing your total cost of ownership (TCO)
- Keeping your customers satisfied
By outsourcing your various transactional processes to Wincor Nixdorf, you can be assured of reduced costs and added value to your operation while giving you more time to focus on your core business.
Unique Solutions, Unique Advantages
Automated Checkout and Retail Cash Management Consulting
Our consulting specialists have developed an array of tools to help you extract maximum efficiency out of your business processes. We analyze your business model, produce a variety of scenarios, calculate ROIs for each scenario, and let you decide on the mix of solutions that work with your long term plans. With our revolutionary and unprecedented iCASH POS solution, designed to eliminate the cash drawer along with its inherent costs and risks, retailers are reporting ROIs of between 8 and 18 months, a real-world testament to the power we can bring to bear on your business.
Wincor Nixdorf Flexible Service Solutions
We can develop Service Level Agreements tailored to each customer’s business needs, even building in short-term changes in SLA levels that correspond to calendar idiosyncrasies. For example, retailers with substantial "back-to-school" business can build into their service agreements a next-day Advanced Exchange service model that then reverts to its original SLA after the busy selling period. This flexibility in designing SLAs to meet clients' real needs is another element that sets us apart from the competition.