Serviceability – Another Pioneering Wincor Nixdorf Concept

A new dimension of service quality

Banks and retailers constantly strive to be better and faster. Wincor Nixdorf helps you achieve these goals with equipment that is easier to operate, maintain and repair throughout its lifecycle.

The serviceability concept provides greater efficiency, flexibility and profitability offering higher uptimes and greater business process transparency. Major benefits include:

• More competitiveness due to higher availability of systems, infrastructures and business processes
• More speed in the service handling process chain due to automated processing of faults and problems
• More user productivity and efficiency in the delivery of IT services due to faster fault responses
• More customer satisfaction due to minimized system downtimes at customer interfaces
• More performance due to systematic identification and implementation of potential optimization points
• More transparency due to permanent availability of information for timely monitoring of inventories and assets
• More clarity and control due to continuous monitoring of service level agreements based on clear metrics and rating criteria