In today's retail world, many companies have multi-vendor hardware installations at their retail locations. At Wincor Nixdorf, our trained service personnel have the skill to work on all IT systems, not just our own. We also have the flexibility to develop Service Level Agreements that correspond to each customer's needs. For some Wincor Nixdorf clients, a total service solution is required, while others have in-house capabilities that require only base support service from Wincor Nixdorf.
We even have the flexibility to enable short term changes in SLA levels. For example, a retailer who does a large volume of "back to school" business couldn't afford to have a register down during this time. Wincor Nixdorf allows this customer to switch from a next-day service model to a same-day, on-site service model - essential during the "back to school" rush. In this model the customer only pays for the uplifted period, then they can then revert to their original SLA after the busy selling period.
Our unmatched flexibility in designing SLAs to meet our clients' real service needs is what sets us apart. Our approach to developing the ideal SLA with our clients is to truly understand their environment so we can develop options that address both operational, IT and budgetary concerns.