> Cash-free in the cafeteria
Cash has disappeared in two employee cafeterias of the German railway company, Deutsche Bahn (DB). The smart card-embedded employee ID serves as the means of payment. The card is electronically loaded with money from the employee’s bank account. It is read by a wireless device at the checkout, with the purchased amount automatically debited to the card. Wincor Nixdorf has delivered and installed the technology for the pilot tests.>> more
> Banking
Systems that add value
Sociedade Interbancararia de Servicos (SIBS) is increasing the efficiency of the huge multi-bank ATM network it operates on behalf of 32 banks in Portugal. The IT service provider has deployed advanced technology across its network of more than 12,500 ATMs and 160,000 card payment terminals. The self-service network is, technologically, one of the most advanced in the world>> more
Successful ATM-based advertising
Automated teller machines are an ideal medium for direct, personalized product and service advertising. Kontanten, Sweden’s leading independent ATM operator, uses software that provides direct marketing and third-party advertising functions on its self-service systems. The company is now generating additional revenue with third-party ads while, at the same time, increasing usage of its terminal base.>> more
Moving ahead as a global IT solutions provider
Now it’s official: Wincor Nixdorf is the world’s second largest supplier of ATMs, having increased its global market share from 18 percent in 2006 to 21 percent in 2007, according to the U.K. market research company Retail Banking Research (RBR). This achievement prompted Report to speak with board member Stefan Auerbach, responsible for Wincor Nixdorf’s worldwide banking business, about the opportunities and perspectives emerging in this segment.>> more
Wincor Nixdorf installs its first ATMs in Australia
Just three months after becoming a certified ATM supplier in Australia, Wincor Nixdorf installed its first ATMs of the type SlimCash 200 and ProCash 1500 in Australia. Both systems are manufactured at Wincor Nixdorf’s Asia-Pacific headquarters in Singapore. SlimCash was largely developed in Singapore.>> more
Deutsche Bundesbank awards cashEDI certification
Germany’s central bank, the Bundesbank, has chosen Wincor Nixdorf as one of its first certified partners to offer the new CashEDI (Cash Electronic Data Interchange) service. With this service, the Bundesbank offers partners electronic support for their cash deposit and collection processes.>> more
CIMB Malaysia is expanding its ATM network
Southeast Asia’s CIMB Bank Berhad (CIMB) has selected Wincor Nixdorf’s cash deposit technologies for the expansion of its extensive self-service terminal (SST) network.>> more
Wincor Nixdorf expands consulting offer for retail banks
On September 23, 2008, Wincor Nixdorf AG acquired a 51 percent interest in Bankberatung Organisations- und IT-Beratung AG (Bankberatung AG), headquartered in Wedemark near Hanover, Germany. This step enables the company, which specializes in IT solutions for banks and retail enterprises, to add vital consulting skills to its retail banking portfolio.>> more
Finland’s Nordea orders 500 transactions terminals
Wincor Nixdorf has been awarded a comprehensive order by Finnish banking giant Nordea to install and operate 500 transaction terminals.>> more
One-stop rollout
It was a logistical masterpiece: A team of Wincor Nixdorf service technicians was able to replace norisbank’s entire nationwide self-service infrastructure within just eight workdays. A central coordinating unit was particularly responsible for the smooth technology upgrade in all the bank’s 97 branches.>> more
Predictably pragmatic
Too few customers in the service area? This isn’t an issue at Kaiserslautern Regional Savings Bank (Kreissparkasse Kaiserslautern). With a greater focus on self-service, the bank’s newly refurbished customer service zone at the head office is a magnet for drawing customers inside.>> more
Prevention instead of problems
Outsourcing support for its self-service operations has proven to be a good move for the Bitburg-Prüm Savings Bank (Sparkasse Bitburg-Prüm). The remote service provided by Wincor Nixdorf has helped relieve the bank’s system administrators and employees from routine tasks.>> more
PrivatBank pilots ATM-based advertising
Ukraine’s PrivatBank has further strengthened its self-service business with the purchase and installation of 3,100 ATMs for sites in Ukraine, Russia, Georgia, Cyprus and Latvia. In addition, the bank plans to test the use of ATM-based advertisements as part of an extensive pilot project. Alongside an application designed for personalized interaction with customers at the ATM, all systems will be equipped with special monitoring software.>> more
Everything we offer is measurable
Wincor Nixdorf has a majority stake and operative management of prosystems IT GmbH. Vassilio Timiliotis, executive director with prosystems IT, talks about the strengths of the company and market opportunities.>> more
Short reaction times
Birgit Müller-Jäger, organization manager at the Worms-Alzey-Ried Savings Bank (Sparkasse Worms-Alzey-Ried), speaks about the benefits of using remote monitory services for self-service systems.>> more
Service à la carte
Bamberg Savings Bank (Sparkasse Bamberg) had concrete arguments for outsourcing its entire self-service infrastructure including its network of ATMs. The bank sought transparent operating costs and higher system availability.>> more
Service quality made in Paderborn
Wincor Nixdorf has expanded its traditional product-related local service with several new enhancements. These include proactive monitoring and improved system availability as well as cash management and complete self-service infrastructure outsourcing.>> more
TNT pilots selfservice technology
Customers of TNT Post, the Dutch postal service, can weigh their letters and parcels themselves, purchase stamps and take advantage of other value-added services using the versatile ProPostal 2000 self-post system from Wincor Nixdorf. With the help of self-service technology, TNT Post aims to reduce waiting lines, offer around-the-clock service and extend postal service to retail outlets. The company views self-service as an important new sales channel. From the pilots, it hopes to gain valuable knowledge about user acceptance and related costs.>> more
ToCoSS calculates TCO for self-service networks
How high are the costs for a bank’s selfservice infrastructure over the entire product lifecycle? A new analysis tool from Wincor Nixdorf provides the answer. It calculates and analyzes the costs of implementing, maintaining and operating complex self-service solutions made up of hardware, software and services.>> more
Wells Fargo probes new cross-channel service
“Teller Plus” is a new staff-assisted self-service offering that Wells Fargo is currently testing in northern California. The goal is to boost sales, improve service quality and increase customer loyalty.>> more
Saying YES to the customer
India’s YES Bank has blazed a trail in customer-orientated service by adopting the latest ATM and kiosk technology.>> more
The branch as the cornerstone for success
David Cavell is a well-known retail banking consultant who helps banks worldwide develop profitable sales strategies. In the following article, Cavell contends that the branch once again will need to play a central role in the multi-channel strategies of banks. In that context, he advises retail banks to focus intensively on the design of their branches and the integration of self-service technology.>> more
> Retail
Leonardo speeds up Italian shopping
For the Italian retailer Coop Estense, a fully automated checkout zone is no longer an idea, but reality. The operator of some of the country’s largest hypermarkets and supermarkets is working hand in hand with Wincor Nixdorf to deploy technology that will allow consumers to avoid the entire cashier checkout process and greatly reduce the time of their shopping trip.>> more
With integrated cash recycling – Wincor Nixdorf introduces the new generation of its self-checkout system family
By integrating cash recycling technology in the newest generation of self-checkout systems, Wincor Nixdorf helps retail businesses not only reduce the work and cost of cash handling but also increase system availability. The new Tower Line 150, which is part of the Beetle/iSCAN product family, was presented at the 2008 Retail Solutions trade fair in London.>> more
The convenience of cutting-edge POS
Russels Convenience stores of the U.S. has deployed Wincor Nixdorf POS hardware and software to increase sales, reduce time and money spent on back office tasks and realize savings in unexpected areas such as employee training where less time is required based on the system’s intuitive design.>> more
Digital signage on trial
Is the future digital POS advertising? FÜR SIE, a cooperative retail chain operating under the umbrella of the Cologne-based REWE Group, has embarked on a large field trial to test the new technology in its stores. Wincor Nixdorf is supplying the hardware.>> more
A new way of experiencing retail
Wincor Nixdorf is optimizing its retail software portfolio. Under the name “New Experience,” the company now offers a range of services designed to meet the many changing requirements of companies, their customers and employees.>> more
First Retail Executive Forum in New York
More than 50 retail leaders and Wincor Nixdorf industry partners gathered on September 4 in New York City for the Retail Executive Forum hosted by Wincor Nixdorf U.S. During the halfday event, executives from top retail companies learned how to cut costs and optimize their operations through store automation.>> more
Reverse vending systems for Carrefour Argentina
Wincor Nixdorf has secured an order from Carrefour, Europe’s largest retailer, to equip Carrefour stores in Argentina with 70 reverse vending systems. Winning this order marks the entry of Wincor Nixdorf into the South American retail market with reverse vending systems.>> more
TOTAL equips German service stations with hardware and software from Wincor Nixdorf
In the second half of 2009, Total Deutschland GmbH will begin equipping its entire network of service stations in Germany with information technology from Wincor Nixdorf in the point-of-sale, self-service and back-office areas. At the heart of the solution package is the modular NAMOS software for service stations, which the IT solutions company has deployed in more than 30 countries worldwide.>> more
Innovation is the key to success
The courage and ability to innovate are entrepreneurial qualities that are essential for companies to succeed in today’s fiercely competitive retail markets, according to Professor Joachim Zentes, a well-known retail expert in the German-speaking region of Europe and the director of the Institute for Trade and International Marketing at the University of Saarland.>> more