Efficient, user-friendly solutions for branch operations of banks and retailers

Wincor Nixdorf’s innovative IT solutions help boost process efficiency in banking and retail industries High levels of availability and quality Solutions for cost-efficient operation of IT systems Banking: particular strength in key branch and self-service sales channels and interlinking of sales channels Retail: solutions portfolio for automated checkout processes Wincor Nixdorf applies expertise to other fast-growing areas such as postal services and gas station chains.

Innovative information technology solutions from Wincor Nixdorf help retail banks and retailers throughout the world increase the efficiency of their processes. Indeed, not only our clients profit from such efficiency gains; there is a direct benefit for their own customers as well. Systems such as our combined cash-in/cash-out ATMs and POS systems in the supermarket checkout serve as an interface to the consumer. However, it is not just hardware that is bringing about lasting changes to consumer-related processes; it is also a wide range of software applications and additional services that ensure the smooth control of systems and the undisturbed flow of data, and that make it possible to integrate everything into the existing IT infrastructure of retail banks and retailers. Our expertise lies in bringing together hardware, software and services to create global IT solutions that increase and optimize the efficiency and user-friendliness of our customers’ processes.

Global Success. We have established an outstanding position in our specific fields of business. Since 2007, we have been the second-largest supplier of ATMs in Europe and the world. We are the top European and world’s third-largest provider of programmable electronic checkout (ePOS) systems. We sell most of our products and services through our own sales organization, although we also make use of sales and cooperation partners. Our business model is characterized by a high degree of proximity to the customer. We apply this model through our own subsidiaries in 41 countries and have an overall market presence in around 100 countries.

Boosting Availability through Quality and Service. We strive to provide solutions that are extremely reliable. Achieving this goal means not only assuring the outstanding quality of the hardware, software and services we develop and supply, but also maximizing availability levels and the back-up security features of our solutions within the endto- end chain of services provided by our clients to their own customers.
To consolidate our position as a global service partner, we have established a comprehensive portfolio of product-related services. The technical foundation that allows us to control and deliver our entire service portfolio is the “eServices Platform.” Both our customers’ systems and our own service resources are linked to this platform, which is a crucial component of our remote systems monitoring and control operations. It is responsible for automatically detecting any orders and disruption to customer systems, ordering the necessary action and resolving the issue according to a standardized procedure. We monitor customer systems around the world, 24 hours a day, via online links from our 29 customer care centers. We offer conventional maintenance/repair and online fault rectification as well as software and network management, in addition to safeguarding the security of customer IT networks. Our teams of more than 3,500 technicians are located in a host of different countries, thus guaranteeing the very best in
customer service. What is more, we supply over 1 million spare parts per year worldwide from our distribution centers around the globe.

Increasing the Cost-efficiency of IT Systems through Managed Services. We also offer a service that involves our taking over the operational IT side of our customers’ information and communications infrastructure either as part of a defined package (Managed Services) or covering entire processes (Outsourcing). As well as assuring a high level of availability, this can generate cost savings at an average of 20%.

Professional Services for the Best Possible Customized Solution. We are prepared to adapt our standardized software to the specific processes and needs of our banking and retail customers and to continue developing it accordingly. Retailers can also benefit from the integration of standard software for inventory management. Together with other complex services, these options have been combined under our “Professional Services,” which include process restructuring, the design and implementation of appropriate solutions and the maintenance and upgrading of those applications. As an example, in addition to developing individual applications for our banking customers, we offer a range of specialist banking consultancy services in the areas of sales and service processes, cash management, transaction processing, security and IT infrastructure.