Multichannel

Bank customers what to be able to choose how, when and where they establish contact with their banks. Depending on their individual requirements, banks can address them on the phone, via the Internet or at a personal meeting. Multichannel sales therefore include the Internet and call centers as well as banks and traditional branches. Processes need to be offered and handled efficiently and at low cost. This is something that only a modern IT infrastructure can handle. To optimize and automate processes as required, state-of-the-art technology must be deployed efficiently and effectively.
This is an area in which the self-service channel plays a key role. It includes all device types ranging from ATMs to statement printers and self-service terminals. On the basis of a net-centric system architecture, it enables channel integration to be handled in stages so that, ultimately, access is provided to consistent data and service-oriented processes created.