Serviceability

Toward a new dimension of quality of service

Dynamism is the defining characteristic of business in our key branches. A company wanting to keep up with the pace must be better than the competition.

And that means: acting faster than others, putting innovations on the market earlier and creating and enhancing customer loyalty with great service expertise – and responding flexibly to customers’ requirements. With our serviceability concepts, we create the foundation for successfully achieving these objectives.

A new type of service

As part of the associated concepts, we expand our existing tools, methods and processes for electronic support of service and customer business processes to include new, forward-looking technologies. Our products are systematically equipped with features that significantly simplify operation, maintenance and support of them over their entire lifecycle and are tailored to the requirements of customers' processes.

In practice, our serviceability program proves to be an engine for greater efficiency, agility and cost-effectiveness in our internal processes. It offers our customers diverse benefits in the form of better availability, reliability and transparency in their business processes.

As a result, our serviceability program makes a major contribution to:

• Greater competitiveness for our customers thanks to high availability of their systems, infrastructures and business processes
• Higher speed in the service process chain thanks to automated handling of faults and problems
• More user productivity and efficiency in delivering IT services as a result of faster responses to faults
• Enhanced customer satisfaction due to minimization of system downtimes at interfaces to the customer
• More performance thanks to systematic identification and implementation of potentials for optimization
• Greater transparency due to the fact that information is available at all times to enable real-time monitoring of inventories and assets
• More clarity and control thanks to continuous monitoring of service level agreements on the basis of clear measurement and evaluation criteria