Customer Care Center
A central helpdesk for all service needs
A wide range of services with individual character - the Wincor Nixdorf Customer Care Center
The Wincor Nixdorf Customer Care Center operates as a central helpdesk for our service customers. They can lodge inquiries and problem reports here by phone or using an online connection, discuss malfunctions with our experts and initiate support measures directly. A well-qualified contact is available at all times, whatever the issue.
We see ourselves as a service center for all of the systems installed on our customers’ premises, including all network components, servers and business applications. Instead of lots of service partners, there is just one - Wincor Nixdorf.
We can offer you a detailed, tailored spectrum of support services relating to the business applications of well-known providers, as well as network and router components from leading manufacturers. These services are individually adaptable components of a consistent contract concept which Wincor Nixdorf uses to transform your ideas and targets into holistic best-in-class services.
Requirements-based service level agreements reflect all needs, from telephone application support in connection with a reliable spare parts supply for your hardware to proactive system support with contractually agreed recovery times. We supplement our own resources in this context through cooperative arrangements with manufacturer-certified service partners.
The benefits of best-in-class services from the Wincor Nixdorf Customer Care Center at a glance
- Central helpdesk for system support and control of support services
- Immediate processing of inquiries and problem reports by experienced specialists
- Individual escalation procedures
- Multivendor support for products, applications and network components as a system service from a single source
- Individual support and on-site services from specialists who are familiar with your system landscape