System Management

Pro-active services ensuring high availability of IT systems

You depend on the reliability and highest-possible availability of your IT systems. We will help you achieve this with a pro-active system management concept aimed at detecting and rectifying faults before they occur.

At the heart of this part of our service offering is continuous monitoring of your IT systems in our System Management Center. In this way, potential faults are identified early and rectified, avoiding unfavorable effects on the availability of your systems.

But our System Management discipline doesn’t stop here: we use remote monitoring of your systems to generate business-relevant information, pass this to a central point (e.g. the Customer Care Center) and use it to generate instructions automatically to various different service providers. One example of this is Cash Management, the service we use to monitor cash stocks in your automated teller machines and enable optimum control of security transportation using this stock information.

The benefit to you:

• Bottlenecks detected early
• Central real-time view of all system statuses
• Business-relevant data provided