Event-driven Services

Customer-led service delivery in response to technical triggers and requirements

Anyone wanting to stay competitive in today’s economy cannot do without reliable IT. Part of this involves fast, reliable rectification of faults that may occur, plus rapid response to specific customer requirements. This is what our Event-driven Services are all about – ensuring trouble-free operation and high availability of your installed systems throughout the product life cycle.

Our IT system restoration services are characterized by fast response to operational faults (events) and enquiries about how systems and applications work.

The central point of contact for this is our Customer Care Center. The range of services controlled from this point runs from telephone product support and immediate online problem resolution through to coordination of on-site visits.

All procedures in our in-house service organization and at our certified service partners are built around uniform quality standards.

The services are supported by an international logistics function ensuring spare parts and consumables are supplied quickly wherever they’re needed – 24 hours a day, 365 days a year.

Our event-driven services at a glance: