Repair & Restoration

Rapid software and hardware restoration on-site

Secure, reliable IT processes give businesses the space they need to concentrate on their core activities, and availability of IT systems in use is a critical factor in this. IT system faults result in downtime which has to be reduced as far as possible, and that’s what our repair and restoration services help achieve – with fast, reliable rectification of faults the prime objective.

This role is performed by qualified, certified system specialists, aided by detailed manufacturer information and the use of original spare parts. Depending on nature and scope, faults are rectified either via remote links or by technicians on-site. Deployment of technicians and control of materials are handled via PDA-based mobile communications links using a variety of system tools.

The benefits to you:

• On-site customer assistance via a wall-to-wall network of service technicians
• Fast restoration
• Specialist know-how regarding Wincor Nixdorf systems and other manufacturers’ products (multivendor)
• Safeguarding of your individual service level agreements by our quality and escalation management disciplines