Managed Services/ Outsourcing

Would you like to use your time and resources more effectively in order to strengthen customer loyalty and the business development?

The banking and retail sector continues to stand under high competitive pressure. As a result, optimizations in the sales processes, cost effectiveness, improved customer loyalty and the automation of processes and procedures are quite high on the agenda. The worldwide financial and economic crisis further increased the pressure upon banks and retail companies, even if this was distributed unequally.

In the banking industry, it is primarily the discount, Internet and virtual banks who are exercising the cost pressure upon the traditional retail banks. Otherwise, costs for banking services are increasingly compared internationally. This makes it appear all the more urgent to the financial institutes to reorient their branch structure and thus make a more decisive separation between standard transactions and the high-margin consultation and support services. The goal is to offer customer a significant added value through additional offers and at the same time to free them from tasks which are not part of their core business.

This is provided by the targeted transfer of defined packages of tasks to external service providers or even the separation of processes. According to a study conducted by PAC (Pierre Audoin Consultants) from December 2009, the outsourcing need for IT services will increase by 5.6% annual in Western Europe until 2013 and by 10.6% in Eastern Europe. The drivers of this development are the increased cost pressure, the desire to reduce the production depth as well as increased confidence in services conducted externally.

This is even more pronounced in the retail industry due to a moderate and/or partially regressive price development. Growth will occur even more strongly here with 6.4% in Western Europe and/or 14.7% in Eastern Europe. The winner in this segment are primarily the discounters, who continue to grow the most. Successful strategies in the retail industry are cost reductions, innovation and international expansion. The focus on core business here is accompanied by investments in the automation of personnel-intensive activities.

Our solutions allow maximum availability, significant cost savings, improved service quality and process efficiency as well as the reduction and transparency of the investment and operating expenses. The result: More satisfied, more intensly support end customers.

You can find more information on this topic in our service area to the right.