Kreissparkasse Peine transfers operation of its self-service systems to Wincor Nixdorf for ten years
Wincor Nixdorf has been awarded a contract by Kreissparkasse Peine to take charge of operating its 118 self-service systems at 23 branches for a period of ten years. Since the beginning of January the IT company has been providing the savings bank with extensive services, covering remote monitoring and administration of self-service systems, a user help desk, supervision and coordination of service callouts and proactive hardware maintenance. The benefits for Kreissparkasse Peine include cost savings and higher system availability.
All self-service systems are leased to the savings bank and have a remote link to Wincor Nixdorf’s System Management Center, where real-time monitoring, immediate problem reporting and remote maintenance take place around the clock. Wincor Nixdorf’s user help desk assists branch staff in fixing problems they can solve themselves. In addition, Wincor Nixdorf provides monthly quality reporting on the agreed service levels.
“Wincor Nixdorf's service concept and reference customers convinced us. We have been in a good relationship with Wincor Nixdorf for many years and think their services will ensure high availability of our self-service systems. This will enable us to offer our clients even more service. It’s important for our 118 self-service systems to be available to our clients around the clock,” explains Thomas Könnecker of Kreissparkasse Peine.