Business Topics
Innovation is the key to success
The courage and ability to innovate are entrepreneurial qualities that are essential for companies to succeed in today’s fiercely competitive retail markets, according to Professor Joachim Zentes, a well-known retail expert in the German-speaking region of Europe and the director of the Institute for Trade and International Marketing at the University of Saarland.
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The branch as the cornerstone for success
David Cavell is a well-known retail banking consultant who helps banks worldwide develop profitable sales strategies. In the following article, Cavell contends that the branch once again will need to play a central role in the multi-channel strategies of banks. In that context, he advises retail banks to focus intensively on the design of their branches and the integration of self-service technology.
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Trend and Future Research
What do consumers want in 2015? How will or could the business of bankers and retailers change in the coming years? Under what circumstances will consumers view technology as a personal enrichment and under what circumstances will they reject it? Matthias Horx, one of the most influential trend and future researchers in the German speaking-region, provides answers.
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Process optimization in healthcare
When the new health insurance card is launched, its users will notice both a new appearance (for example, it will bear the cardholder’s photo) and also an increasing range of new functions.
With the rollout of the electronic health card, those responsible for the reform of the German healthcare system also intend to strengthen patients’ rights. The handling of prescriptions for medication, the right to view organizational data and medical documents, and decisions on whether personal information is stored on the card will be gradually transferred to its holder.
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Cash management for banks and retail companies
The cash cycle has tremendous potential to improve productivity both at banks and retail companies. Wincor Nixdorf develops tailored cash management solutions consisting of innovative hardware and software and intelligent IT services to optimize the flows of money between safes, teller positions and automated teller machines or between points of sale and cash offices.
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Employee self-service for smooth processes
Redundancy and disruption of work processes can only be avoided when all involved employees are kept informed about corporate operations and decisions. Wincor Nixdorf has developed an employee self-service communication medium that guarantees the internal exchange of information throughout a company irrespective of the working environment, including for employees without access to a PC.
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IT enterprise management for banks and retail companies
Banks and retailers are showing increasing interest in central control and management of their complex IT systems by external specialists. Wincor Nixdorf has developed a portfolio of IT enterprise software products and services tailored specifically to these industries.
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Best practice with ITIL® and ISO/IEC 20000
When it comes to its IT services, Wincor Nixdorf follows the best practice approach from the de facto standard ITIL and the integrated process approach from ISO/IEC 20000 to meet customers' high requirements.
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Outsourcing for banks and retail companies
Looking after IT systems internally ties up resources and causes excessive cost. Wincor Nixdorf's services include taking charge of the operating of IT systems. This allows banks and retail companies to focus entirely on their core business, raise the flexibility and efficiency of their IT and cope better with technology leaps.
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Optimization of structures and processes at branches
With a complete standardization and automation portfolio, Wincor Nixdorf covers the entire process chain at branches, ranging from analysis, conception and implementation to operating. A custom structure and process optimization concept, involving advanced hardware and software and flanking services, is developed and implemented in close collaboration with the customer.
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Retail Concept Store
Using innovative concepts expediently
Economical use of RFID (radio frequency identification), NFC (near field communication), SEPA (Single Euro Payment Area) and PCI (Payment Card Industry) in retailing
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Security solutions from Wincor Nixdorf
Wincor Nixdorf has geared its security concept to the specific requirements of banks and retail companies. It is based on three pillars: process security, IT security and physical security.
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Serviceability – Wincor Nixdorf's pioneering concept
Wincor Nixdorf's serviceability concept focuses on the serviceability of products and their alignment with the business processes of banks and retail companies throughout the product lifecycle.
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Safe transition to SEPA (Single Euro Payments Area)
The Single Euro Payments Area (SEPA) is coming into force from January 2008 and then all transactions will be treated like domestic payments. With a complete portfolio of consulting and other services and products, Wincor Nixdorf provides support for the preparation and rollout of SEPA-compliant solutions.
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SOA – Wincor Nixdorf's flexible software architecture
Heterogeneous IT system landscapes that have been built up by companies over the years must be adapted to changed business processes. A service-oriented architecture (SOA) allows Wincor Nixdorf to offer its customers a software platform that will help to reengineer IT systems intelligently at little cost and effort.
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