TOTAL selects NAMOS paylane to improve outdoor payment service
Wincor Nixdorf has signed an international frame agreement with France's Total S.A. to supply up to 4.500 Outdoor Payment Terminals in eight countries. The first order covers the delivery of 500 units for Total's French service station network. By installing the outdoor payment terminals, Total is looking to improve customer satisfaction. The rollout of "Namos paylane" is to commence at the beginning of 2005.
Namos paylane accelerates the fueling process by allowing the customer to pay by card at the pump itself. Another advantage is that this service is possible 24 hours a day. The terminals are fitted with a user-friendly 12-inch touch screen already prepared to handle all future requirements. The systems meet the most stringent security requirements, supporting - among other things - the latest banking directives (EMV).
"We are expecting improved customer satisfaction to result in increased numbers of customer cards and, with this, to boost customer loyalty", says Philippe Nelis, French Retail Network Director at Total France.
As well as selling fuel via Namos paylane, the flexibility of Wincor Nixdorf´s latest technical innovation enables Total to sell car washes. The large-format multimedia displays can also be used to advertise products and services.
Namos paylane consists of standardized hard- and software components which have been proven and tested internationally at many of the largest retail companies.
This experience results in a global plug and play solution that is easy to implement leading to a minimum cost of ownership for Total.
"The cooperation with Wincor Nixdorf`s industry leading retail and banking divisions, combined with our extensive Petroleum/ Convenience experience, gave us the ideal platform to build our own Outdoor Payment terminal," said Horst von Wels, Director, Service Stations International at Wincor Nixdorf. "We are very pleased to be able to supply Total with a product which is able to be integrated seamlessly with the existing system environment and which meets Total's requirements in every respect."
Total has decided to use Wincor Nixdorf in its network in eight European countries and is already using Wincor Nixdorf point-of-sale systems in 1,000 service stations right across Europe.