Software solutions optimize processes at bank branches
New technologies, changing customer needs and the shift to service-oriented solutions increasingly mean that banks are rethinking and redesigning existing processes. At CeBIT, Wincor Nixdorf is presenting a broad range of software solutions that enable bank branches to optimize their processes and offer more efficient customer service.
Cash management solutions
Wincor Nixdorf is showcasing a new generation of its cash management solution at CeBIT. The software analyzes the entire cash cycle at banks and optimizes cash holdings at one or more branches. The costs of cash management at branches are optimized for all automated teller machines, teller positions, recycling systems or branch safes, so that users have overview of the entire cash provisioning process chain. As a result, cash points or branches with peak volumes of cash can supply other cash points. Returns of unused cash are reduced and the costs of transporting and handling cash are cut. Cash holdings within a defined network – one or more branches – can thus circulate optimally.
Network-centric front-office solutions
Wincor Nixdorf is presenting network-centric software solutions for the front office of bank branches. They automate cash-related business processes and ensure more efficient customer service. New functions and business cases can be integrated into the solutions quickly and easily. In this network-centric principle, the software required for operating the terminal devices is located on a central server. As a result, the costs for software distribution, maintenance and application creation are cut. Costs over the entire period of use (total cost of ownership) are reduced. The front-office solutions have multi-client capability so that new sales units can be integrated smoothly.
As a place for personal consulting and efficient service, the branch will be measured in future by its attractiveness and sales success. Comprehensive branch consulting maximizes the potential for efficiency and profitability at branches. As part of branch consulting, Wincor Nixdorf offers analysis and calculation tools that enable a targeted reorganization of branches. For example, the shift of routine transactions to self-service systems is simulated, revealing information on how more efficient and profitable branch processes can be achieved. The results in the form of figures, charts and recommendations serve as a basis for your decisions and support your concepts and strategies.
Multichannel sales and marketing
ProClassic/Enterprise is a leading-edge software solution that is oriented to the needs and requirements of the self-service channel in its integration into enterprise-wide network-centric architectures. The solution reflects the concept of service-oriented architectures (SOAs) and ensures effective integration of business and IT. That means flexibility, a rapid time-to-market and reusability of cross-channel optimizations, which are all necessary in creating a fully integrated multichannel strategy. Apart from the traditional self-service functions, solutions for administration, advertising and ticketing with self-service systems will be on show at CeBIT.
Low costs and high customer frequency speak in favor of expanding the range of services offered on self-service systems. The one-to-one marketing solution from Wincor Nixdorf comprises administration and the execution of sales campaigns on self-service systems. Personalized advertising by the bank or third parties is pitched directly at bank customers. As a result, the bank creates a broad means of addressing customers at lower campaign costs.