It is naturally not only solution innovations that provide orientation for the future, new ways of deploying existing solutions can also generate substantial added value.
In the public sector, which largely involves personal advice being given by qualified staff, automation can be used to simplify the processes already in place. Here again, citizens use self-service systems because of their user-friendliness, their availability and because they permit them to assume responsibility and control the processes on the system themselves. Acceptance and usage rates are continually increasing in the public sector. However, the advantages of the solution are not just on the user side. Process improvements also enable companies to reduce their costs and raise productivity among their staff.