Day-to-day retailing is no longer conceivable without wireless technologies. They are increasingly becoming a success factor and are perceived as a way of standing out against the competition.
Mobile technologies ensure that business-relevant information is available at the right time and at the right place. Employees are closer to customers, and can respond faster to their wishes. In addition, the internal flow of communication between headquarters and stores is improved. Using mobile devices to serve customers promises advantages over competitors. Equipped with a mobile terminal, sales assistants can inform and advise customers on the spot. The checkout process is also made much easier for customers as a result of this handling on the spot.
The next step for better customer services and increases customer retension are mobile solutions in the hand of the customers.
Wincor Nixdorf supports retailers with an extensive portfolio of solutions to improve customer services and to optimize business processes on store level.