Wincor Nixdorf further expands its Services business in Asia and the USA
As part of its overall strategy to generate overproportional growth in the Asia and USA regions, Wincor Nixdorf Services is further expanding its resources there by both increasing its own resources as well as working in partnership with other businesses. And successfully, too: in the USA, Susquehanna Bank, Pennsylvania is now Wincor Nixdorf’s first customer in the U.S. to install all Wincor Nixdorf hardware, software and services to its branches and entire ATM fleet.
In Asia Wincor Nixdorf notched up success in the service business by extending its range especially for retail companies. For example, in Hong Kong managed print services, that is the operation and the supply of IT periphery, is currently being implemented for one of the largest retailers there. In China several renowned retail companies involving a total of more than 160 international retail stores have turned to the New Store Opening Concept (NSO) with managed services from Wincor Nixdorf. NSO is a complete solution which covers everything from consulting to determining the IT and hardware to managing all suppliers and partners.
In this way, Wincor Nixdorf is continuing on its path to international success in the service business with banks and retail companies. Over recent years this business, which currently employs more than 2,800 staff, has enjoyed overproportional growth worldwide.
Wincor Nixdorf also has high hopes of a further expansion of its international business activities thanks to the increasing worldwide trend among banks and retail companies to outsource business processes which are not part of its core business. Leading European banks have already chosen Wincor Nixdorf as their outsourcing partner and passed on the operation of entire branch processes to the company. One advantage of this is the self-developed eServices Platform – a complete concept for electronically-assisted service processing for system and customer applications. As a result, the speed of service processes is increased, IT assets can be controlled, transparency in system availability is achieved and service quality is improved. It is above all large multinational concerns, interested in standardised IT infrastructures and transparent processes, who have come to value this.