Wincor Nixdorf is responsible for the complete operation of the self-service and IT infrastructure of Sparkasse KölnBonn

Transformational Outsourcing of the self-service and IT infrastructure

Sparkasse KölnBonn, the second-largest savings bank, hands over the responsibility and management of its self-service and IT infrastructure to Wincor Nixdorf. Sparkasse KölnBonn receives added value from standardized IT processes, cost savings and improved customer service.

Building of Sparkasse KölnBonn

Sparkasse KölnBonn – Second largest savings bank in Germany

  • Headquarters: Cologne
  • Assets: EUR 27.9 bn*
  • Employees: 4,534*
  • Locations: 242
  • Systems: 9,000+
  • Portfolio: HW, SW, Services

Scope

  • Rollout and operation of self-service systems such as ATMs, teller safes, account statement printers and self-service terminals
  • Operation of the banking applications
  • IT security management, second level support, software support
  • Rollout and operation of the VoIP systems including approx. 7,000 IP end devices
  • Operations of approx. 4,200 clients, 2,200 printers and 450 servers

Why Wincor Nixdorf – Success and Benefits for Sparkasse KölnBonn

  • Simpler and standardized IT processes through a uniform IT infrastructure and application management
  • Cost savings thanks to the management of all IT processes by Wincor Nixdorf as a general contractor
  • Improved customer service thanks to a higher availability of the self-service systems
  • Fast help with problems thanks to real-time monitoring and service desk
  • Increase in quality through active SLA management, life cycle management and standardized processes


Source / Legend: * Annual Report 2014 / Hardware (HW), Service Level Agreement (SLA), Software (SW)

 
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