Sparkasse Düren transfers operation of its self-service systems to Wincor Nixdorf

CINEO Systems, Software and ATM Management

Sparkasse Düren, one of the 100 largest savings banks in Germany, outsources its ATM fleet to Wincor Nixdorf and uses the company's ATMs, Cash Recycling Systems, Transaction Terminals and Statement Printers. This ensures maximum availability of the self-service systems and excellent customer service.

Sparkasse Dueren

Sparkasse Düren – One of Germany's top 100 saving banks

  • Headquarters: Düren
  • Assets: EUR 3.5 bn*
  • Employees: 813*
  • Locations: 48*
  • Systems: 160
  • Portfolio: HW, SW, Services

Scope

  • Rollout, installation and replacement of ATMs, Cash Recycling Systems, transaction terminals and statement printers through up-to-date CINEO technology
  • Operation of the entire self-service systems network
  • Around-the-clock real time monitoring including fault reporting and remote maintenance, service desk for hardware and software
  • Release management for self-service applications, difference reconciliation and automatized reporting
  • On-site recovery services

Why Wincor Nixdorf – Success and Benefits for Sparkasse Düren

  • Cost savings through the outsourcing of IT services to Wincor Nixdorf
  • Focus on operative business through significant work relief
  • Increased system availability thanks to efficient service processes
  • Extensive transparency by means of individual and frequent analysis
  • Increased security through support in case of skimming attacks


Source / Legend: * Annual Report 2014 / Automated Teller Machine (ATM), Hardware (HW), Software (SW)

 

"For us, the outsourcing of IT services has been a significant step. With Wincor Nixdorf we have a partner, in which the quality of service is paramount. With our currently signed contract we would like to offer our bank customers more services and a high availability of our self-service systems at any time."

Bernd Hecker
Director Organization/Market Service, Sparkasse Düren
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