Raiffeisen Bank Serbia relies on Branch Transformation expertise from Wincor Nixdorf

Branch Transformation

Raiffeisen Bank Serbia, the fifth-biggest bank in Serbia, is relying on Wincor Nixdorf to redesign its branch processes. The branch transformation experts not only developed a concept for more efficient branch processes, but also used that to develop a new and fresh design concept for the bank's main branch formats.

Raiffeisen Bank Serbia

Raiffeisen Bank Serbia – 5th biggest bank in Serbia

  • Headquarters: Belgrade
  • Assets: EUR 1,885 mn*
  • Employees: 1,582*
  • Locations: 83*
  • Systems: 126 ATMs, 1 ATS
  • Portfolio: HW, SW, Services


  • Branch process consulting: Independent view of two selected branch formats through analysis of all current transaction data and process-related data; definition and validation of potential future scenarios and recommendations for process optimization, cost reduction and optimal resource utilization
  • Branch design consulting for a uniform branch appearance, supporting all processes and services defined in the consulting phase. Master design proposal for major branch formats (full-service, compact and mini-branch) as well as branch renewal blue print

Why Wincor Nixdorf – Success and Benefits for Raiffeisen Bank Serbia

  • Support for branch process efficiency with a modern branch design (e.g. 24/7 self-service area in small branches)
  • Process and design standardization across all branch formats
  • Significant cost savings potential through migration of teller transactions (e.g. improvement potential of 106% for the full-service branch)
  • Process optimization, costs savings and increase of revenues through more efficient resource usage
  • Improved customer service and increased customer touch points thanks to new open floor-plan branch concept

Source / Legend: * Annual Report 2014 / Automated Teller Machines (ATM), Hardware (HW), Software (SW)


"The redesign of our branch processes relied on the branch transformation expertise of Wincor Nixdorf. With its unique approach combining branch process optimization with an appropriate design concept, Wincor Nixdorf is the right branch transformation partner for us."

Jelena Aksic
Head of Retail Branch Distribution Division, Raiffeisen Bank Serbia

Customer Reference


Raiffeisen Bank Serbia relies on branch transformation expertise from Wincor Nixdorf
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